Retail Assistant Manager Lead Teams and Customer Experience

J.Crew Factory; Exton (PA); Hybrid; USD 50,861,000 - 63,899,000; Full time

Benefits offered by this job

Competitive base pay

60% discount on branded products

401(k) plan with company matching

Medical and prescription coverage

Job summary

J.Crew Factory is seeking an Assistant Manager to join our leadership team in Exton, PA. You will drive profitability through genuine customer connections, brand loyalty, and community engagement while coaching the sales team to maximize performance.

You will also partner with the leadership team to adapt strategies for business success and provide consistent operational support as needed, including recruiting and development when required.

Qualifications

• Experience managing retail teams and driving store performance.
• Strong customer service mindset and interpersonal skills.
• Ability to coach and develop sales staff and lead by example.

Responsibilities

• Support Store Director and Associate Store Manager to influence profitability through brand-aligned leadership.
• Own a division such as Visual Merchandising, Operations, HR, or selling to ensure smooth execution.
• Oversee store operations, systems, and tech, maintaining accountability.

Skills

Retail management

Customer service

Team leadership

Job description

J.Crew Factory is seeking an Assistant Manager to join our leadership team in Exton, PA. You will drive profitability through genuine customer connections, brand loyalty, and community engagement while coaching the sales team to maximize performance.

You will also partner with the leadership team to adapt strategies for business success and provide consistent operational support as needed, including recruiting and development when required.