Retail Assistant Manager — Elevate Customer Experience

N23 Premium Brands Opco LLC; River Forest (IL); On-site; USD 19,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) plan

Paid time off & holidays

Bonus opportunities

Merchandise discounts

Job summary

LOFT is seeking an Assistant Manager in River Forest, IL to lead customer experience and nurture a strong store culture. You will guide associates on the sales floor and model the brand’s values, ensuring exceptional service and a welcoming atmosphere.

You will collaborate with the Store Manager on talent development, store operations, and performance reporting, while championing an inclusive environment. This role emphasizes leadership and customer connection.

Qualifications

• 1+ year retail management experience preferred.
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and able to operate a POS system.
• Strong business acumen with ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Act as a leader on the sales floor and model brand behaviors.
• Inspire, educate, and coach associates to engage customers.
• Create an inclusive store environment where everyone feels welcome.
• Use technology to provide a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

retail management

hospitality mindset

POS system

business acumen

initiative

Tools

Point-of-Sale system

Job description

LOFT is seeking an Assistant Manager in River Forest, IL to lead customer experience and nurture a strong store culture. You will guide associates on the sales floor and model the brand’s values, ensuring exceptional service and a welcoming atmosphere.

You will collaborate with the Store Manager on talent development, store operations, and performance reporting, while championing an inclusive environment. This role emphasizes leadership and customer connection.