Retail Assistant Manager: Elevate Customer Experience

RiseMe; Manhasset (NY); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Competitive base pay

Bonus programs

60% employee discount

Discounts on entertainment travel and

401(k) with company match

Medical coverage

Dental coverage

Vision coverage

Life insurance

PTO with holidays

Job summary

J.Crew Group is seeking an Assistant Manager for a leadership role in retail where you’ll drive profitability through customer connections and brand loyalty. You’ll coach the sales team, support the Store Director, and help adapt strategies for business success while ensuring smooth operations.

You will manage multiple responsibilities across divisions, recruit and train staff, and foster a collaborative, overperforming team. This role requires flexible scheduling including nights and weekends.

Qualifications

• 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Leadership

Job description

J.Crew Group is seeking an Assistant Manager for a leadership role in retail where you’ll drive profitability through customer connections and brand loyalty. You’ll coach the sales team, support the Store Director, and help adapt strategies for business success while ensuring smooth operations.

You will manage multiple responsibilities across divisions, recruit and train staff, and foster a collaborative, overperforming team. This role requires flexible scheduling including nights and weekends.