Retail Assistant Manager — Lead Team & Elevate Customer Connection

FashionUnited; Ann Arbor (MI); Hybrid; USD 24,000 - 31,000; Full time

Benefits offered by this job

Competitive base pay

60% employee discount

PTO & holidays

Job summary

J.Crew Group in the United States is seeking an Assistant Manager to lead a sales team, drive profitability through customer connections, and uphold the brand experience. You will coach staff, support store operations, and work with the leadership team to implement strategies for daily success.

This role requires 1-2 years of retail management experience, flexibility for nights and weekends, and the ability to lift up to 40 pounds.

Qualifications

• Have 1-2 years retail management experience with a similar scope.
• Stay current with fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Ability to remain adaptable and problem-solve in a dynamic environment.

Responsibilities

• Support the Store Director & Associate Store Manager to drive profitability and brand loyalty.
• Own your division of responsibility (Visual Merchandising, Operations, HR, Service & Selling).
• Manage store operations, systems, and technology with accountability.
• Assist with recruiting, training and development as needed.
• Collaborate to create a collaborative working environment for all associates.
• Ensure the team exceeds goals and delivers best-in-class customer service.
• Lead product knowledge sessions to elevate customer connections.
• Develop innovative ways to engage the community and build loyalty through events.
• Step into various roles on the sales floor when needed.

Skills

Retail management

Customer service

Team leadership

Job description

J.Crew Group in the United States is seeking an Assistant Manager to lead a sales team, drive profitability through customer connections, and uphold the brand experience. You will coach staff, support store operations, and work with the leadership team to implement strategies for daily success.

This role requires 1-2 years of retail management experience, flexibility for nights and weekends, and the ability to lift up to 40 pounds.