Retail Assistant Manager: Elevate Customer Experience

knitwellgroup; Louisville (KY); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Monthly bonuses

Merchandise discounts

Professional development

Job summary

LOFT in Louisville, KY is hiring an Assistant Manager to champion customer experience and nurture a strong store culture for associates. You will lead on the sales floor and model brand behaviors to engage shoppers, while supporting the Store Manager in recruiting, hiring, and developing talent.

You’ll use technology to provide a seamless omnichannel experience, drive operational excellence, and build a collaborative team that delivers consistent results.

Qualifications

• 1+ year retail management experience (preferred)
• Brings a hospitality mindset when connecting with customers and associates
• Technology proficient and ability to operate a point-of-sale system
• Strong business acumen and ability to implement action plans to drive results
• Takes initiative in making thoughtful decisions

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Hospitality mindset

POS proficiency

Customer focus

Leadership

Business acumen

Job description

LOFT in Louisville, KY is hiring an Assistant Manager to champion customer experience and nurture a strong store culture for associates. You will lead on the sales floor and model brand behaviors to engage shoppers, while supporting the Store Manager in recruiting, hiring, and developing talent.

You’ll use technology to provide a seamless omnichannel experience, drive operational excellence, and build a collaborative team that delivers consistent results.