Retail Assistant Manager - Customer Service & Ops Leader

Hibbett; Leesburg (FL); On-site; USD 18,000 - 26,000; Full time

Job summary

Hibbett I City Gear in Leesburg, FL is seeking an Assistant Manager to support the Store Manager in daily operations and in driving store goals. This role requires knowledge across departments and a passion for delivering outstanding customer service and merchandising execution.

You will often supervise in the Store Manager’s absence and help with recruiting, training, and evaluating staff while ensuring policy compliance and accurate inventory management.

Qualifications

• Experience working in a retail environment, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Self-starter with initiative to take on important tasks.
• Strong attention to detail with ability to handle multiple tasks.
• Team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager in establishing action plan to accomplish responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provides knowledge and guidance to employees and customers in all departments.
• Aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Produces extraordinary customer service highlighted in the customer service manual.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all company policies and standards.
• Protect the company’s assets and financial information by ensuring internal control procedures.

Skills

Retail experience

Customer service

Interpersonal skills

Fast-paced environment

Team player

Self-starter

Attention to detail

Job description

Hibbett I City Gear in Leesburg, FL is seeking an Assistant Manager to support the Store Manager in daily operations and in driving store goals. This role requires knowledge across departments and a passion for delivering outstanding customer service and merchandising execution.

You will often supervise in the Store Manager’s absence and help with recruiting, training, and evaluating staff while ensuring policy compliance and accurate inventory management.