Retail Assistant Manager - Customer Service and Ops Lead

Hibbett, Inc.; Fort Meade (FL); Hybrid; USD 19,000 - 26,000; Full time

Job summary

Hibbett, Inc. is seeking an Assistant Manager in Lakeland, FL. This role supports the Store Manager in daily operations, merchandising, restocking, and customer service excellence. You will help supervise staff, manage scheduling, and ensure policy compliance to maximize profitability.

The position emphasizes knowledge of product areas, strong communication, and leadership in the store’s absence. It’s an hourly, on-site role requiring dedication and a customer-first mindset.

Qualifications

• Experience in retail preferably footwear/apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to manage a team and achieve goals.
• Self-starter with initiative.
• Strong attention to detail and multi-tasking.
• Team-player with passion for customer service.

Responsibilities

• Assist Store Manager in controlling store assets.
• Help establish action plans for selling, restocking, merchandising, ordering and scheduling.
• Lead in the absence of the Store Manager.
• Assist in personnel recruiting, training and evaluation.
• Provide knowledge and guidance to employees and customers.
• Ensure profitability through inventory, sales and expenses oversight.
• Direct staff to meet department responsibilities and standards.
• Maintain customer service excellence per policies.

Skills

Retail experience

Customer service

Interpersonal skills

Communication skills

Team leadership

Detail oriented

Fast-paced environment

Self-starter

Job description

Hibbett, Inc. is seeking an Assistant Manager in Lakeland, FL. This role supports the Store Manager in daily operations, merchandising, restocking, and customer service excellence. You will help supervise staff, manage scheduling, and ensure policy compliance to maximize profitability.

The position emphasizes knowledge of product areas, strong communication, and leadership in the store’s absence. It’s an hourly, on-site role requiring dedication and a customer-first mindset.