Retail Assistant Manager: Customer Experience Leader

World Market; Stafford (TX); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Up to 30% shopping discount

401(k) Savings Plan

Medical, Dental, Vision Insurance

Flexible Spending Account

Employee Assistance Program

Job summary

World Market is seeking an Assistant Manager in TX to lead a high-performance team and drive sales in a fast-paced specialty retail environment. You will partner with the Store Manager to implement daily priorities, coach associates, and uphold brand standards while delivering outstanding customer service.

The role requires leadership experience, strong communication, and the ability to manage operations, merchandising, and freight flow with a focus on loss prevention and safety.

Qualifications

• 2+ years of leadership experience in a fast-paced specialty retail environment preferred
• Strong communication skills with the ability to give feedback and adapt quickly
• Ability to provide in-the-moment coaching and manage store/customer situations effectively

Responsibilities

• Model and lead a customer-first selling culture.
• Drive engagement, loyalty initiatives, and brand values.
• Analyze business trends and act on opportunities using available reporting.
• Recruit, develop, and retain a high-performance team aligned with company values.
• Utilize company tools to educate and validate team execution of key functions.
• Support loss prevention and inventory management initiatives.
• Maintain a safe work environment through ongoing safety training and accountability.

Skills

Leadership experience

Communication skills

Coaching

De-escalation

Planning & prioritization

Sense of urgency

Attention to detail

Creative problem solving

Decision making

Delegation

Job description

World Market is seeking an Assistant Manager in TX to lead a high-performance team and drive sales in a fast-paced specialty retail environment. You will partner with the Store Manager to implement daily priorities, coach associates, and uphold brand standards while delivering outstanding customer service.

The role requires leadership experience, strong communication, and the ability to manage operations, merchandising, and freight flow with a focus on loss prevention and safety.