Assistant Store Leader: Elevate Customer Experience

World Market; Montgomeryville (Montgomery County); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Flexible scheduling

Up to 30% shopping discount

Wellness resources

Anniversary and recognition programs

Hands-on training for career growth

Medical, Dental, Vision Insurance

Job summary

World Market is seeking an Assistant Manager to lead a high‑performing team, driving sales and customer‑first service. You will partner with the Store Manager to develop staff, uphold brand standards, and prioritize daily operations across customer experience, freight flow, and merchandising.

Ideal candidates bring leadership in fast‑paced retail, strong communication, and a focus on coaching and development to build a resilient team and maintain standards.

Qualifications

• Proven leadership delivering sales and profitability in a fast-paced retail setting.
• Strong customer experience focus and operational results.
• Effective communication and coaching abilities.
• Ability to de-escalate store and customer situations.
• Ability to plan and prioritize based on business needs.
• Good sense of urgency and attention to detail.

Responsibilities

• Model and lead a customer-first selling culture with engagement and loyalty initiatives.
• Analyze business trends using available reporting to identify opportunities and actions.
• Uphold World Market culture, values, and brand standards.
• Plan daily tasks and duties with the Store Manager in their absence.
• Recruit, develop, and retain a high-performance, customer-focused team.
• Utilize company tools to educate and validate team execution of key functions.
• Maintain Loss Prevention policies and inventory management.
• Support a safe work environment through ongoing safety training.

Skills

Leadership experience

Customer experience

Communication skills

Coaching and development

De-escalation skills

Priority planning

Attention to detail

Flexibility schedule

Fast-paced environment

Job description

World Market is seeking an Assistant Manager to lead a high‑performing team, driving sales and customer‑first service. You will partner with the Store Manager to develop staff, uphold brand standards, and prioritize daily operations across customer experience, freight flow, and merchandising.

Ideal candidates bring leadership in fast‑paced retail, strong communication, and a focus on coaching and development to build a resilient team and maintain standards.