Retail Assistant Manager: Lead with Customer-First Culture

World Market; Skibo (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible scheduling

Up to 30% shopping discount

Team collaboration

Wellness resources

Recognition programs

Hands-on training

Benefits package

Job summary

World Market in the United States is seeking an Assistant Manager to lead a high‑performance team and drive sales while upholding our values and standards. In partnership with the Store Manager, you will guide daily operations and staff development to maintain a customer‑first culture.

You will drive strategies across Customer Experience, Freight Flow, Operations and Merchandising, and coach associates to meet goals.

Qualifications

• Proven leadership experience in fast-paced retail.
• Strong customer experience focus and communication skills.
• Ability to coach and develop a high‑performing team.

Responsibilities

• Lead a customer‑first selling culture and drive engagement.
• Analyze trends and take action to improve performance.
• Uphold World Market culture, values, policies and standards.
• Plan daily tasks and assist in the Store Manager's absence.
• Recruit, develop and retain a high‑performance team.
• Use company tools to validate execution of key functions.
• Maintain Loss Prevention policies and inventory initiatives.
• Support safety training and a safe work environment.

Skills

Leadership

Customer experience

Communication

Coaching

De-escalation

Sales

Problem solving

Team development

Planning

Attention to detail

Decision making

Delegation

Time management

Scheduling

Job description

World Market in the United States is seeking an Assistant Manager to lead a high‑performance team and drive sales while upholding our values and standards. In partnership with the Store Manager, you will guide daily operations and staff development to maintain a customer‑first culture.

You will drive strategies across Customer Experience, Freight Flow, Operations and Merchandising, and coach associates to meet goals.