Retail Assistant Manager - Customer Experience

JD Sports NA; Marion (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

Hibbett I City Gear in Marion, Illinois is seeking an Assistant Manager to support the Store Manager in daily operations, merchandising, staffing, and customer service. This role requires hands-on leadership and upholding store policies and financial controls.

You will supervise staff in the manager's absence, help set action plans, and ensure profitable performance across departments while delivering outstanding service and promoting merchandise.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Assist in overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments.
• Monitor inventory, sales statistics, and expenses to ensure profitability across departments.
• Direct staff to ensure departmental responsibilities and standards are met.
• Keep Store Manager informed about inventory movement and customer trends.
• Ensure quality customer service as outlined in manuals and policies.
• Handle general administrative duties and be trained in Store Manager responsibilities.
• Promote and sell services and merchandise and uphold company policies.

Skills

Retail experience

Customer service

Team leadership

Communication skills

Job description

Hibbett I City Gear in Marion, Illinois is seeking an Assistant Manager to support the Store Manager in daily operations, merchandising, staffing, and customer service. This role requires hands-on leadership and upholding store policies and financial controls.

You will supervise staff in the manager's absence, help set action plans, and ensure profitable performance across departments while delivering outstanding service and promoting merchandise.