Retail Assistant Manager - Lead Store & Customer Experience

JD Sports NA; Mount Vernon (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

The Assistant Manager at Hibbett I City Gear in Mount Vernon, IL, assists the Store Manager with daily operations, merchandising, scheduling, and customer service, and steps in during the Store Manager's absence. This role is grounded in strong product knowledge and policy adherence to drive store success.

With 1-3 years in retail and a focus on outstanding service, you will lead by example, train staff, manage inventory, and promote footwear and athletic apparel while upholding company

Qualifications

• Experience in retail, footwear and athletic apparel preferred.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Team-player with a focus on customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility for the entire store in the absence of the Store Manager.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Be aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department's responsibilities and standards are completed.
• Keep the Store Manager informed about inventory movement and customer trends.
• Assure quality customer service is maintained.
• Perform general administrative duties as needed and is trained in the Store Manager's responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Skills

Retail experience

Customer service

Interpersonal skills

Communication skills

Fast-paced environment

Team leadership

Attention to detail

Self-starter

Job description

The Assistant Manager at Hibbett I City Gear in Mount Vernon, IL, assists the Store Manager with daily operations, merchandising, scheduling, and customer service, and steps in during the Store Manager's absence. This role is grounded in strong product knowledge and policy adherence to drive store success.

With 1-3 years in retail and a focus on outstanding service, you will lead by example, train staff, manage inventory, and promote footwear and athletic apparel while upholding company