Retail Assistant Manager — Brand & Customer Experience

J.Crew Group; Mashpee (MA); On-site; USD 26,863 - 33,544; Full time

Benefits offered by this job

Competitive base pay

60% discount on branded product

PTO including holidays

401(k) with company matching

Medical and Prescription coverage

Discounts on entertainment, travel, (f

Fitness and mobile technology

Job summary

J.Crew Group in Mashpee, MA is seeking an Assistant Manager to support the Store Director and drive profitability through strong customer connections and brand loyalty. You’ll coach the sales team and help ensure smooth operations while upholding our brand standards.

The role involves managing divisions (Visual Merchandising, Operations, HR, Service & Selling), recruiting and training, plus leading in-store events to engage the community.

Qualifications

• 1–2 years of retail management experience.
• Support brand, customers, and teams.
• Stay up to date with fashion trends and industry developments.
• Scheduling flexibility including nights, weekends and holidays.
• Able to bend, reach, lift at least 40 pounds.

Responsibilities

• Support the Store Director & Associate Store Manager to impact business results with brand connection.
• Own your division (Visual Merchandising, Operations, HR, Service & Selling).
• Manage store operations, systems, and technology with accountability.
• Recruit, train and develop associates as needed.
• Lead a collaborative environment and exceed goals with service excellence.
• Lead product knowledge sessions to boost authentic customer connections.
• Engage the community and build loyalty through events.

Skills

Retail management

Leadership

Customer service

Teamwork

Flexibility

Job description

J.Crew Group in Mashpee, MA is seeking an Assistant Manager to support the Store Director and drive profitability through strong customer connections and brand loyalty. You’ll coach the sales team and help ensure smooth operations while upholding our brand standards.

The role involves managing divisions (Visual Merchandising, Operations, HR, Service & Selling), recruiting and training, plus leading in-store events to engage the community.