Retail Assistant Coach - Team Leader & Fan Experience

Rally House; Tyler (TX); In loco; USD 23.000 - 33.000; Tempo pieno

Descrizione del lavoro

Rally House seeks an Assistant Coach to support the Head Coach as Assistant Store Manager, driving store performance and coaching teams to deliver consistent guest experiences. You will recruit, onboard, train, and guide Team Captains while ensuring operational standards, safety, and cash-handling policies are followed.

This role emphasizes coaching, leadership, and a customer-centric approach in a fast-paced retail setting.

Competenze

• 3+ years of experience in retail
• 1+ year in a supervisory or team lead role
• Associates or Bachelor’s degree preferred

Mansioni

• Partner with the Head Coach to attract, hire, and onboard talent
• Lead ongoing training and development plans for team members
• Coach performance, document feedback, and support corrective actions
• Build engagement through recognition, communication, and follow-up
• Own execution of operational standards and routines
• Validate Playbook adherence through observation and walkthroughs
• Ensure compliance with safety, cash handling, and policy standards
• Act as operational leader-on-duty in the Head Coach’s absence
• Lead execution of visual directives and seasonal transitions
• Maintain store organization and back-of-house standards
• Coach Team Captains and Teammates on visual expectations
• Observe the store through the customer lens and adjust in real time
• Resolve complex customer concerns and ensure follow-up
• Reinforce consistency of service behaviors across all shifts
• Drive daily, weekly, and monthly performance goals

Conoscenze

Leadership

Coaching

Effective communication

Prioritization

Delegation

Adaptability

Problem-solving

Formazione

Associate or Bachelor's degree preferred

Descrizione del lavoro

Rally House seeks an Assistant Coach to support the Head Coach as Assistant Store Manager, driving store performance and coaching teams to deliver consistent guest experiences. You will recruit, onboard, train, and guide Team Captains while ensuring operational standards, safety, and cash-handling policies are followed.

This role emphasizes coaching, leadership, and a customer-centric approach in a fast-paced retail setting.