Retail Store Coach & Team Leader

Rally House; Hanover (MD); On-site; USD 30,000 - 45,000; Full time

Job summary

Rally House is seeking an Assistant Coach to act as the Assistant Store Manager, supporting store performance with training, coaching, and guest-focused experiences. This leader helps drive results under the Head Coach, maintains operational standards, and ensures safety and policy compliance across shifts.

The role emphasizes talent attraction, onboarding, and ongoing development, with a focus on merchandising, customer service, and events that boost sales and guest satisfaction.

Qualifications

• 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Associates or Bachelors degree preferred.

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader-on-duty in the Head Coachs absence.
• Lead execution of special events and hot markets.
• Drive daily, weekly, and monthly performance goals.

Skills

Drives for Results

Customer Centric

Action Oriented

Develops Teams

Communicates Effectively

Resilience

Education

Associates or Bachelors degree preferred

Job description

Rally House is seeking an Assistant Coach to act as the Assistant Store Manager, supporting store performance with training, coaching, and guest-focused experiences. This leader helps drive results under the Head Coach, maintains operational standards, and ensures safety and policy compliance across shifts.

The role emphasizes talent attraction, onboarding, and ongoing development, with a focus on merchandising, customer service, and events that boost sales and guest satisfaction.