Assistant Store Manager & Team Coach

Rally House; Conway (AR); On-site; USD 23,000 - 33,000; Full time

Job summary

Rally House is hiring an Assistant Coach who acts as the Assistant Store Manager to support store performance and coach the team. The role focuses on training, coaching, and maintaining guest-focused operations while adapting to changing priorities.

You will partner with the Head Coach, lead talent onboarding, drive merchandising initiatives, and ensure safety and policy standards are followed throughout shifts and events.

Qualifications

• 3+ years of experience in retail
• 1+ year in a supervisory or team lead role
• Associates or Bachelor’s degree preferred
• Availability to work 40 hours per week with open availability including daytime, nights, weekends, holidays
• Physical requirements: stand/walk for extended periods, lift up to 50 pounds, climb ladders

Responsibilities

• People Partner with the Head Coach to attract, hire, and onboard talent
• Lead ongoing training and development plans for team members
• Coach performance, document feedback, and support corrective actions
• Build engagement through recognition, communication, and follow-up
• Operations Own execution of operational standards and routines
• Validate Playbook adherence through observation and walkthroughs
• Ensure compliance with safety, cash handling, and policy standards
• Act as operational leader-on-duty in the Head Coach's absence
• Merchandising Lead execution of visual directives and seasonal transitions
• Ensure fixture flow and product placement drive sales and ease of shopping
• Maintain store organization and back-of-house standards
• Coach Team Captains and Teammates on visual expectations
• Service Own service execution and customer experience standards
• Observe the store through the customer lens and adjust in real time
• Resolve complex customer concerns and ensure follow-up
• Reinforce consistency of service behaviors across all shifts
• Results Support payroll planning and labor optimization
• Analyze store performance and take action to improve results
• Lead execution of special events and hot markets
• Drive daily, weekly, and monthly performance goals

Skills

Adaptability

Problem-solving

Communication

Prioritization

Leadership

Coaching

Education

Associates or Bachelor’s degree preferred

Job description

Rally House is hiring an Assistant Coach who acts as the Assistant Store Manager to support store performance and coach the team. The role focuses on training, coaching, and maintaining guest-focused operations while adapting to changing priorities.

You will partner with the Head Coach, lead talent onboarding, drive merchandising initiatives, and ensure safety and policy standards are followed throughout shifts and events.