Store Coach & Team Leader — Fan Experience

Rally House; Westlake (OH); On-site; USD 23,000 - 34,000; Full time

Job summary

Rally House is seeking an Assistant Coach to support the Store Manager in delivering exceptional guest experiences and driving store results. This role emphasizes coaching, training, and maintaining an organized, customer-focused environment while adapting to changing priorities.

You will partner with the Head Coach to attract and onboard talent, lead team development, ensure adherence to Playbooks, oversee daily operations, merchandising, service standards, and special events.

Qualifications

• 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Associates or Bachelor’s degree preferred.

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure safety, cash handling, and policy standards.
• Act as operational leader-on-duty in the Head Coach’s absence.
• Lead execution of visual directives and seasonal transitions.
• Maintain store organization and back-of-house standards.
• Coach Team Captains and Teammates on visual expectations.
• Observe the store through the customer lens and adjust in real time.
• Resolve complex customer concerns and ensure follow-up.
• Analyze store performance and take action to improve results.
• Drive daily, weekly, and monthly performance goals.

Skills

Drives for Results

Customer Centric

Action Oriented

Develops Teams

Communicates Effectively

Resilience

Education

Associates or Bachelor’s degree preferred

Job description

Rally House is seeking an Assistant Coach to support the Store Manager in delivering exceptional guest experiences and driving store results. This role emphasizes coaching, training, and maintaining an organized, customer-focused environment while adapting to changing priorities.

You will partner with the Head Coach to attract and onboard talent, lead team development, ensure adherence to Playbooks, oversee daily operations, merchandising, service standards, and special events.