Retail Asset Protection Specialist

Lowe's Companies, Inc.; Fairview Heights (IL); On-site; USD 2,273,000 - 2,480,000; Full time

Benefits offered by this job

Lowe's Associate Discount

Health, Dental, Vision insurance

401(k) Retirement account with company

Job summary

Lowe's Companies, Inc. is seeking a Loss Prevention professional to coach associates and leaders in shrink awareness, theft deterrence, and customer service excellence.

The role partners with Store and AP leadership to analyze theft trends, develop action plans, and promote awareness initiatives while maintaining a safe, clean store environment with vigilant surveillance and policy enforcement. The position requires a high school diploma or GED with licensing where required; preferred candidates

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.

Responsibilities

• Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
• Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
• Deliver SMART customer service and ensure associates have the resources to do the same.
• Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
• Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
• Conduct external theft apprehensions and interviews in accordance with laws and company policy.
• Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
• Assist in internal investigations and provide evidence when needed.
• Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers.
• Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
• Respond effectively to potentially violent situations, ensuring safety and composure.
• This role may be assigned additional duties and responsibilities in support of business needs.

Skills

Shrink awareness

Theft deterrence

Customer service

Surveillance monitoring

Policy enforcement

Crisis management

Education

Associate degree Psychology

Associate degree Criminal Justice

Business, Criminal Justice, Safety, or related loss prevention / asset protection

Tools

CCTV

EAS

Job description

Lowe's Companies, Inc. is seeking a Loss Prevention professional to coach associates and leaders in shrink awareness, theft deterrence, and customer service excellence.

The role partners with Store and AP leadership to analyze theft trends, develop action plans, and promote awareness initiatives while maintaining a safe, clean store environment with vigilant surveillance and policy enforcement. The position requires a high school diploma or GED with licensing where required; preferred candidates