Retail Asset Protection Specialist

Lowe's Companies, Inc.; Antioch (CA); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Health, Vision and Dental insurance

Paid time off

401(k) Retirement account with company

Employee Assistance Program

Lowe’s Associate Discount

Job summary

Lowe’s Companies, Inc. is seeking a Loss Prevention Associate to lead shrink reduction and security efforts at our Antioch, CA store. You will coach associates, monitor surveillance, and partner with leadership to identify theft trends and drive awareness programs.

The role emphasizes delivering strong customer service, maintaining a secure environment, and supporting investigations while complying with legal requirements. Eligible benefits apply to full‑time positions.

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement.
• If the state or local municipality requires a salesperson license, you must be licensed or pass the licensing exam within 60 days of starting employment.

Responsibilities

• Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
• Partner with Store and AP Leadership to identify theft trends and promote awareness initiatives.
• Deliver SMART customer service and ensure associates have resources to do the same.
• Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high‑risk areas.
• Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
• Conduct external theft apprehensions and interviews in accordance with laws and company policy.
• Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
• Assist in internal investigations and provide evidence when needed.
• Validate store security measures and respond to alarms and triggers.
• Provide feedback on audit findings and minimize shrink and operational risk.
• Respond effectively to potentially violent situations, ensuring safety and composure.
• This role may be assigned additional duties and responsibilities in support of business needs.

Skills

Shrink awareness

Theft deterrence

Customer service programs

Surveillance experience

Education

High school diploma or GED

Associate degree in Psychology

Associate degree in Criminal Justice

Tools

CCTV

EAS

Job description

Lowe’s Companies, Inc. is seeking a Loss Prevention Associate to lead shrink reduction and security efforts at our Antioch, CA store. You will coach associates, monitor surveillance, and partner with leadership to identify theft trends and drive awareness programs.

The role emphasizes delivering strong customer service, maintaining a secure environment, and supporting investigations while complying with legal requirements. Eligible benefits apply to full‑time positions.