Retail Asset Protection & Safety Specialist

Lowe's Companies, Inc.; Saugus (MA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Paid time off based on role and tenure

401(k) retirement with company match

Lowe’s Associate Discount

Job summary

Lowe’s Companies, Inc. is seeking a Loss Prevention professional in Massachusetts to lead shrink reduction, investigations, and safety initiatives in-store.

You will train associates, monitor security measures, and coordinate with leadership to identify theft trends and implement action plans. Responsibilities include external and internal investigations, case management, and ensuring compliant responses to incidents.

Qualifications

• High school diploma or GED or equivalent experience.
• Must be licensed or pass licensing exam within 60 days where required by state/locality.

Responsibilities

• Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
• Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
• Deliver SMART customer service and ensure associates have the resources to do the same.
• Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
• Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
• Conduct external theft apprehensions and interviews in accordance with laws and company policy.
• Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
• Assist in internal investigations and provide evidence when needed.
• Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers.
• Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
• Respond effectively to potentially violent situations, ensuring safety and composure.

Skills

Investigation experience

Retail investigations

Licensing exam readiness

Education

Associate degree Psychology

Criminal Justice

Safety

Loss prevention

Tools

CCTV

EAS

Job description

Lowe’s Companies, Inc. is seeking a Loss Prevention professional in Massachusetts to lead shrink reduction, investigations, and safety initiatives in-store.

You will train associates, monitor security measures, and coordinate with leadership to identify theft trends and implement action plans. Responsibilities include external and internal investigations, case management, and ensuring compliant responses to incidents.