Retail AI Architect – Lead Enterprise Adoption

Fdetimes; San Francisco (CA); On-site; USD 180,000 - 230,000; Full time

Job summary

OpenAI is seeking an AI Architect to be the senior technical owner for a named Retail portfolio, guiding AI strategy and deployment from pre-sales discovery through adoption and measurable business impact.

You will own the technical account plan across OpenAI products and collaborate with account directors to translate business priorities into a focused use-case portfolio and a durable value path.

Qualifications

• Significant experience in customer-facing technical roles such as solutions architecture, solutions engineering, technical account leadership, AI deployment, or technical customer success.
• Guided enterprise organizations from technical evaluation through production adoption and measurable business impact.
• Ability to communicate with senior technical and business leaders and with hands-on engineers.

Responsibilities

• Serve as the primary technical advisor and long-term technical relationship owner for a named portfolio of existing customers and pre-sales prospects.
• Partner with Account Directors on account strategy while owning the technical account plan, milestones, adoption priorities, and expansion opportunities.
• Lead discovery with executives and technical teams to identify, qualify, and prioritize use cases tied to meaningful business outcomes.
• Develop clear Applied AI Architectures spanning models, applications, data, integration, security, privacy, governance, evaluation, and deployment.
• Guide customers through technical evaluations, demonstrations, workshops, prototypes, and proofs of value, securing confidence in the path to production.
• Maintain a focused use-case portfolio with clear decision criteria, ownership, blockers, success measures, delivery needs, and adoption plans.
• Develop trusted relationships and technical champions across CTOs, CIOs, CISOs, AI leaders, engineering teams, and other customer stakeholders.
• Qualify and coordinate support from Deployment Engineering, implementation, training and enablement, product and domain specialists, partners, and other delivery teams.
• Remain accountable for technical progress and customer outcomes while ensuring delivery teams own implementation execution.

Skills

Solutions architecture

Solutions engineering

Technical account leadership

AI deployment

Enterprise adoption

Executive relationship

Tools

APIs

SDKs

Python

JavaScript

Job description

OpenAI is seeking an AI Architect to be the senior technical owner for a named Retail portfolio, guiding AI strategy and deployment from pre-sales discovery through adoption and measurable business impact.

You will own the technical account plan across OpenAI products and collaborate with account directors to translate business priorities into a focused use-case portfolio and a durable value path.