Restoration Supervisor

Servpro Industries, Inc.; Baltimore (MD); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

Servpro Industries, Inc. is hiring a Restoration Supervisor in Baltimore, MD. This role involves coordinating restoration projects, ensuring quality control, and managing customer satisfaction. The ideal candidate will have at least 1 year of experience in cleaning or restoration, a valid driver's license, and strong leadership skills. The position offers competitive compensation and opportunities for professional development.

Qualifications

• Valid driver’s license required.
• Minimum 1 year of experience in the field is preferred.
• IICRC certification is a plus but not required.

Responsibilities

• Coordinate production processes and ensure quality control.
• Manage customer satisfaction and track reviews.
• Supervise restoration technicians and manage project progress.
• Communicate with team about project issues.
• Ensure adherence to OSHA guidelines for job safety.

Skills

Ability to lift a minimum of 50 pounds regularly

Ability to climb ladders and work in tight spaces

Experience in cleaning, restoration, or construction

IICRC certification (preferred)

Education

High school diploma/GED

Job description

Restoration Supervisor

SERVPRO of Catonsville is hiring a Restoration Supervisor!

Benefits

SERVPRO of Catonsville offers:

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!

As the front-line representative of the SERVPRO brand, the Restoration Supervisor demonstrates the company’s Here to Help commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activitiesDocument a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents