Restoration Supervisor: Lead Projects & Customer Experience

SERVPRO of Vacaville / Dixon; Jonesboro (TX); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Simple IRA

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Company car

Competitive salary

Dental insurance

Job summary

SERVPRO of Jonesboro is seeking a Restoration Supervisor to act as the front-line representative of the SERVPRO brand, coordinating and performing work on projects to ensure service needs are met and customers have a positive experience.

You will supervise restoration technicians, manage labor and materials, and keep detailed job files while coordinating with the project manager and office team to track progress and issues.

Qualifications

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance.
• Coaching and training restoration technicians.
• Communicate clear expectations to restoration technicians and supervise their activities.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Skills

Physical stamina

Customer service

Team supervision

Education

High school diploma/GED

Job description

SERVPRO of Jonesboro is seeking a Restoration Supervisor to act as the front-line representative of the SERVPRO brand, coordinating and performing work on projects to ensure service needs are met and customers have a positive experience.

You will supervise restoration technicians, manage labor and materials, and keep detailed job files while coordinating with the project manager and office team to track progress and issues.