Fire Restoration Supervisor | Lead Crew & Client Experience

ServiceMaster Clean of Fraser Valley; Jonesboro (AR); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Simple IRA Matching

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Company car

Competitive salary

Dental insurance

Job summary

SERVPRO of Jonesboro is hiring a Restoration Supervisor (Fire) to lead field operations and ensure top-tier customer service on restoration projects.

The role involves coordinating production, supervising technicians, documenting job files, and maintaining safety standards while collaborating with project managers and office staff. Strong driving record and experience in restoration are preferred.

Qualifications

• Valid driver’s license.
• High school diploma/GED (preferred).
• At least 1 year of experience in cleaning, restoration, or construction.
• IICRC certification a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support the services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with restoration project manager and office staff on project progress and issues.

Skills

Leadership

Communication

Safety awareness

Physical stamina

Education

High school diploma or GED

Job description

SERVPRO of Jonesboro is hiring a Restoration Supervisor (Fire) to lead field operations and ensure top-tier customer service on restoration projects.

The role involves coordinating production, supervising technicians, documenting job files, and maintaining safety standards while collaborating with project managers and office staff. Strong driving record and experience in restoration are preferred.