Restoration Supervisor: Lead Projects & Customer Experience

ServiceMaster Clean of Fraser Valley; Houston (TX); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

Servpro Team Wilson is seeking a Restoration Supervisor to coordinate and supervise restoration projects on site. The role emphasizes delivering excellent customer experiences and maintaining quality control across all field activities.

Responsibilities include leading restoration technicians, documenting job files, controlling labor and materials, and communicating progress to the project manager and office staff.

Qualifications

• At least 1 year of experience in cleaning, restoration, or construction.
• IICRC certification is a plus but not required.
• Valid driver's license is required.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support the services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with restoration project manager and office staff on project progress and issues.

Skills

Customer service

Communication

Supervision

Education

High school diploma/GED

IICRC certification a plus

Job description

Servpro Team Wilson is seeking a Restoration Supervisor to coordinate and supervise restoration projects on site. The role emphasizes delivering excellent customer experiences and maintaining quality control across all field activities.

Responsibilities include leading restoration technicians, documenting job files, controlling labor and materials, and communicating progress to the project manager and office staff.