Fire Restoration Supervisor - Lead & Develop Field Techs

SERVPRO of Jonesboro; Jonesboro (AR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Simple IRA Matching

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Company vehicle

Competitive salary

Dental insurance

Job summary

SERVPRO of Jonesboro is seeking a Restoration Supervisor (Fire) to coordinate and oversee restoration projects, ensuring safety, quality, and timely delivery. You will supervise technicians, manage client communications, and document progress on each job.

This role requires a valid driver’s license and at least 1 year of cleanup/restoration experience; IICRC is a plus. The franchise emphasizes frontline service, OSHA compliance, and opportunities for advancement with the SERVPRO brand.

Qualifications

• High school diploma or GED preferred.
• At least 1 year of experience in cleaning, restoration, or construction.
• IICRC certification a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support the services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with restoration project manager and office staff on project progress and issues.
• Follow OSHA guidelines for job safety.
• Coach and train restoration technicians.

Skills

Supervision

Customer service

Safety awareness

Construction/restoration knowledge

Communication

Education

High school diploma / GED

Job description

SERVPRO of Jonesboro is seeking a Restoration Supervisor (Fire) to coordinate and oversee restoration projects, ensuring safety, quality, and timely delivery. You will supervise technicians, manage client communications, and document progress on each job.

This role requires a valid driver’s license and at least 1 year of cleanup/restoration experience; IICRC is a plus. The franchise emphasizes frontline service, OSHA compliance, and opportunities for advancement with the SERVPRO brand.