Restoration Supervisor: Lead Projects & Customer Care

SERVPRO of Hardin/Larue Counties; Elizabethtown (KY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Advancement

Paid time off

Training & development

Health insurance

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

SERVPRO of Hardin/Larue Counties is seeking a Restoration Supervisor to coordinate, monitor, and perform work on projects, ensuring a positive customer experience. This full-time role requires supervising technicians, managing safety, and maintaining detailed job files.

Responsibilities include ensuring quality control, client satisfaction, and effective communication with project managers. Benefits and career progression are highlighted in the posting.

Qualifications

• Valid driver’s license.
• High school diploma/GED preferred.
• At least 1 year of experience in cleaning, restoration, or construction.
• IICRC certification a plus, not required.
• Proficient in use of technology such as iPads, Google Sheets, and other software.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file and scope of work to support the services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with restoration project manager and office staff on project progress and issues.
• Communicate and follow all OSHA guidelines for job safety.
• Manage assets by protecting and using equipment and materials properly.
• Coach and train restoration technicians.

Skills

Leadership

Communication

Supervision

Education

High school diploma/GED

Tools

iPads

Google Sheets

Other software

Job description

SERVPRO of Hardin/Larue Counties is seeking a Restoration Supervisor to coordinate, monitor, and perform work on projects, ensuring a positive customer experience. This full-time role requires supervising technicians, managing safety, and maintaining detailed job files.

Responsibilities include ensuring quality control, client satisfaction, and effective communication with project managers. Benefits and career progression are highlighted in the posting.