Restoration Supervisor/Crew Chief

SERVPRO of Hardin/LaRue Counties; Elizabethtown (KY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Professional development

Opportunity for advancement

Paid time off

Training & development

Health insurance

Competitive compensation

Superior benefits

Career progression

Job summary

SERVPRO of Hardin/LaRue Counties is seeking a Restoration Supervisor to lead production on restoration projects, coordinating, monitoring, and performing work to meet service needs and ensure a positive customer experience.

The role involves supervising technicians, managing materials, documenting job files, and maintaining safety standards. It is a full-time position with typical hours and local travel requirements.

Qualifications

• High school diploma or GED preferred.
• At least 1 year of experience in cleaning, restoration, or construction.
• IICRC certification is a plus, not required.
• Proficient with iPads and Google Sheets.

Responsibilities

• Coordinate and perform production processes as scheduled with quality control.
• Manage customer and client experience and online reviews.
• Instruct and supervise restoration technicians.
• Document detailed job files and scopes of work.
• Manage labor and consumable usage on projects.
• Communicate progress and issues with the project manager and office staff.

Skills

Valid driver's license

Team supervision

Safety awareness

Technology proficiency

Customer service

Education

High school diploma/GED

IICRC certification (preferred)

Tools

iPads

Google Sheets

Job description

SERVPRO of Hardin & LaRue Counties is hiring a Restoration Supervisor!

Benefits

• Professional development
• Opportunity for advancement
• Paid time off
• Training & development
• Health insurance

Benefits

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

And more!

As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file and scope of work to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required.
• Be proficient in use of technology such as iPads, Google Sheets, and other software

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position working 8:00 a.m. – 5:00 p.m., Monday – Friday, 40 hours per week. This position frequently requires long hours (beyond 8 hours a day), including some evening and weekend work. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.

SERVPRO of Hardin/Larue Counties is an EOE M/F/D/V employer

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.