Restoration Project Manager – Lead Projects, Company Car

servpro-careers; Salem (MA); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Vision insurance

401(k) matching

Bonus based on performance

Company car

Competitive salary

Dental insurance

Job summary

SERVPRO Team JRF is hiring a Restoration Project Manager to oversee all aspects of assigned restoration projects and crews, driving frontline operational excellence in Salem, MA.

This role emphasizes customer satisfaction, accurate scope and estimates, scheduling, safety, and collaboration with insurance representatives. Local travel may be required, and a high school diploma is required.

Qualifications

• Effective written and oral communication skills required.
• Intermediate math and computer skills needed.
• Experience in cleaning/restoration preferred.
• Valid driver’s license required.

Responsibilities

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Provide priority response to potential customers.
• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software.
• Negotiate customer and/or client approval of project scope and estimate.
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors.
• Review job site documentation to support the services provided and ensure proper client requirements and billing process.
• Maintain written communication with customers, teammates, vendors and insurance representatives.
• Manage production expenses including equipment, vehicles and other material assets.
• Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
• Participate in recruiting, hiring and training production teammates.

Skills

Effective written and oral comms

Intermediate math

Computer skills

Experience in cleaning/restoration

Valid driver license

Education

High school diploma/GED

IICRC certifications preferred

Tools

Xactimate

Job description

SERVPRO Team JRF is hiring a Restoration Project Manager to oversee all aspects of assigned restoration projects and crews, driving frontline operational excellence in Salem, MA.

This role emphasizes customer satisfaction, accurate scope and estimates, scheduling, safety, and collaboration with insurance representatives. Local travel may be required, and a high school diploma is required.