Senior Restoration & Mitigation Project Manager

IICRC; Salem (MA); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Vision insurance

401(k) matching

Bonus based on performance

Company car

Competitive salary

Dental insurance

Job summary

SERVPRO Team JRF in Salem, MA is seeking a Restoration / Mitigation Project Manager to own a portfolio of Massachusetts jobs, supervise field crews and coordinate with insurance adjusters to keep projects on time and on budget.

You will write and negotiate Xactimate and Symbility scopes, manage cost controls, and ensure all work meets IICRC standards and carrier requirements. This is a high-responsibility, on-site role with year-round volume.

Qualifications

• Minimum 3 years of hands-on project management experience in the property restoration industry — water, fire, or mold (not general construction).
• Demonstrated experience writing and managing Xactimate or Symbility estimates.
• Working knowledge of IICRC S500 (WRT) and S520 (AMRT) standards.
• Experience managing insurance adjuster and TPA relationships and navigating the carrier billing process.

Responsibilities

• Manage water damage mitigation, fire/smoke restoration, and mold remediation projects from initial response through job close.
• Serve as the primary contact for property owners, insurance adjusters, and TPAs throughout the project lifecycle.
• Write, submit, and negotiate Xactimate and Symbility scopes, supplements, and change orders.
• Schedule, direct, and supervise field crews and subcontractors across active Massachusetts job sites.
• Conduct moisture mapping, psychrometric readings, and daily monitoring documentation on mitigation jobs.
• Ensure all work meets IICRC S500 and S520 standards and carrier program requirements.
• Maintain complete, real-time job documentation: photos, moisture readings, daily logs, authorizations, and certificates of completion.

Skills

Project management

Xactimate

Symbility

Client coordination

Education

IICRC WRT/ASD/AMRT certification

Tools

Xactimate

Symbility

Job description

SERVPRO Team JRF in Salem, MA is seeking a Restoration / Mitigation Project Manager to own a portfolio of Massachusetts jobs, supervise field crews and coordinate with insurance adjusters to keep projects on time and on budget.

You will write and negotiate Xactimate and Symbility scopes, manage cost controls, and ensure all work meets IICRC standards and carrier requirements. This is a high-responsibility, on-site role with year-round volume.