Restoration Project Manager: Lead Crews & Growth

iicrc-careers; Salem (MA); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Company vehicle

Paid time off

Paid holidays

Bonus based on performance

Training & development

Vision insurance

Dental insurance

Free uniforms

Job summary

SERVPRO Team JRF is seeking a Restoration Project Manager to oversee all aspects of assigned restoration projects in Salem, MA. This frontline leadership role guides crews to operational excellence, ensuring customer satisfaction and adherence to safety and quality standards.

The position requires effective communication, valid driver’s license, and ability to travel locally. IICRC certifications are preferred, with a strong emphasis on estimating, scope definition, and team coordination.

Qualifications

• Effective written and oral communication with intermediate math and computer skills.
• Experience in cleaning/restoration preferred.
• High school diploma/GED.
• IICRC certifications preferred, Xactimate experience a plus.
• Valid driver’s license required.
• Ability to travel locally and out of state when necessary.
• Background check subject to applicable law.

Responsibilities

• Manage customer and client experience and overall customer satisfaction.
• Provide priority response to potential customers.
• Ensure accurate scope of work and prepare estimates using software.
• Negotiate project scope and estimates with customers/clients.
• Schedule, coordinate and oversee crews and resources for active projects.
• Review site documentation to support services and billing.
• Maintain written communication with customers, teammates, vendors and insurers.
• Manage production expenses including equipment and vehicles.
• Follow safety and risk management guidelines at all times.
• Participate in recruiting, hiring and training production teammates.

Skills

Communication

Math

Computer skills

Travel willingness

Education

High school diploma / GED

IICRC certifications

Tools

Xactimate

Job description

SERVPRO Team JRF is seeking a Restoration Project Manager to oversee all aspects of assigned restoration projects in Salem, MA. This frontline leadership role guides crews to operational excellence, ensuring customer satisfaction and adherence to safety and quality standards.

The position requires effective communication, valid driver’s license, and ability to travel locally. IICRC certifications are preferred, with a strong emphasis on estimating, scope definition, and team coordination.