Restoration Project Manager — Lead Mitigation & Mold

Servpro Industries, Inc.; Salem (MA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Vision insurance

401(k) matching

Bonus based on performance

Company car

Competitive salary

Dental insurance

Job summary

SERVPRO Team JRF in Salem, MA is seeking a Restoration / Mitigation Project Manager to own a portfolio of Massachusetts jobs, overseeing field crews, communicating with insurance adjusters, and negotiating scopes and change orders.

This role requires at least 3 years of PM experience in restoration, experience with Xactimate and Symbility, and knowledge of IICRC standards. Total compensation ranges from $90,000 – $110,000, including base salary and performance bonus.

Qualifications

• Minimum 3 years of hands-on project management experience in the property restoration industry — water, fire, or mold (not general construction).
• Demonstrated experience writing and managing Xactimate or Symbility estimates.
• Working knowledge of IICRC S500 (WRT) and S520 (AMRT) standards.
• Experience managing insurance adjuster and TPA relationships and navigating the carrier billing process.
• Valid driver's license with a clean driving record — required to operate company vehicles.
• Clean background — background check is a condition of employment.
• Ability to meet the physical demands of the role: lifting, working in confined or wet environments, wearing appropriate PPE.

Responsibilities

• Manage water damage mitigation, fire/smoke restoration, and mold remediation projects from initial response through job close.
• Serve as the primary contact for property owners, insurance adjusters, and TPAs throughout the project lifecycle.
• Write, submit, and negotiate Xactimate and Symbility scopes, supplements, and change orders.
• Schedule, direct, and supervise field crews and subcontractors across active Massachusetts job sites.
• Conduct moisture mapping, psychrometric readings, and daily monitoring documentation on mitigation jobs.
• Ensure all work meets IICRC S500 and S520 standards and carrier program requirements.
• Maintain complete, real-time job documentation: photos, moisture readings, daily logs, authorizations, and certificates of completion.
• Communicate proactively with adjusters and TPAs to move files forward and avoid approval delays.
• Manage materials, equipment, and subcontractor costs to protect job-level gross margin.
• Identify and capture supplemental scope on active jobs.
• Participate in the on-call rotation for after-hours emergency response.

Skills

Project management

Communication with adjusters

Insurance coordination

Tools

Xactimate

Symbility

Job description

SERVPRO Team JRF in Salem, MA is seeking a Restoration / Mitigation Project Manager to own a portfolio of Massachusetts jobs, overseeing field crews, communicating with insurance adjusters, and negotiating scopes and change orders.

This role requires at least 3 years of PM experience in restoration, experience with Xactimate and Symbility, and knowledge of IICRC standards. Total compensation ranges from $90,000 – $110,000, including base salary and performance bonus.