Restoration Project Manager

SERVPRO - Southbury/Torrington; Oxford (CT); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company car

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

SERVPRO - Southbury/Torrington is seeking a Restoration Project Manager to oversee restoration projects and crews, ensuring operational excellence. The ideal candidate will possess management experience and industry knowledge.

This role includes responsibilities such as project budgeting, customer interaction, and crew coordination. The successful candidate will enjoy a competitive salary, robust benefits, and opportunities for advancement within the company.

Qualifications

• Valid driver’s license required.
• At least 1 year of management and/or supervisory experience.
• At least 3 years of industry experience.
• IICRC certification is preferred.

Responsibilities

• Oversee all aspects of assigned restoration projects.
• Prepare estimates utilizing proprietary software.
• Manage customer expectations and project scope.
• Coordinate crews and resources for project success.
• Maintain communication with customers and vendors.

Skills

Management skills

Customer service

Estimation and budgeting

Communication skills

Teamwork

Education

High school diploma/GED

Associate or bachelor's degree preferred

Tools

Proprietary software

Job description

Restoration Project Manager

Benefits

• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Company Overview

SERVPRO - Southbury/Torrington offers first‑class compensation, superior benefits, career progression, and professional development.

Position Overview

As the Restoration Project Manager, you will oversee all aspects of assigned restoration projects and crews. This front‑line management role leads their team to operational excellence.

Key Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Negotiate customer and/or client approval of project scope and estimate
• Set budget for a successful project
• Manage customer expectations
• Schedule, coordinate and oversee crews and resources to provide service on active projects, including subcontractors
• Verify and order proper materials for jobs
• Be a team player
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors, and insurance representatives
• Manage production expenses including equipment, vehicles, and other material assets

Additional Responsibilities

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Provide priority response to potential customers
• Attend weekly meetings to review job progress and success
• Attend monthly team meetings
• Participate in recruiting, hiring, and training restoration teammates

Position Requirements

• Valid driver’s license
• High school diploma/GED; associate degree or bachelor’s degree preferred
• At least 1 year of management and/or supervisory experience
• At least 3 years of industry experience
• IICRC certification a preferred

Skills, Physical Demands & Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a background check subject to applicable law

Flexible work from home options available.