Restoration Supervisor

SERVPRO of Carteret & East Onslow Counties; Swansboro (NC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

Servprocartereteastonslowcounties is hiring a Restoration Supervisor in Swansboro, North Carolina. In this role, you will be the front-line representative of the SERVPRO brand, responsible for coordinating and supervising restoration activities to ensure compliance with high standards and customer satisfaction.

Ideal candidates should possess a valid driver’s license, a high school diploma or GED, and at least 1 year of relevant experience in cleaning or restoration. Additional benefits include health insurance, paid time off, and opportunities for advancement.

Qualifications

• Valid driver’s license is required.
• At least 1 year of experience in cleaning, restoration, or construction is preferred.
• IICRC certification a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled.
• Manage the customer experience and overall satisfaction.
• Document a detailed job file to support services provided.

Skills

Ability to lift a minimum of 50 pounds regularly

Ability to climb ladders

Ability to work with/around cleaning agents

Education

High school diploma/GED

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Competitive compensation
• Superior benefits
• Career progression
• Professional development

Position Overview

As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates the company’s Here to Help® commitment to customers and clients by coordinating, monitoring, and performing work activities on projects to fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents