Restoration Project Lead - Remote-Eligible Field Ops

IICRC; Torrington (CT); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

First-class compensation

Flexible work from home options

Job summary

A leading restoration services company in Torrington seeks a Restoration Project Manager. This role involves overseeing restoration projects, managing teams, and ensuring customer satisfaction. The ideal candidate will have at least one year in management, three years in the industry, and possess strong leadership skills. Competitive compensation between $75,000 and $110,000 per year is offered, along with flexible work-from-home options.

Qualifications

• Valid driver’s license.
• At least 1 year of management and/or supervisory experience.
• At least 3 years of industry experience.
• IICRC certification preferred.
• Ability to lift a minimum of 50 pounds regularly.
• Ability to work at height and in tight spaces.
• Ability to pass a background check.

Responsibilities

• Oversee restoration projects and manage assigned crews.
• Negotiate project scope with customers.
• Schedule crews and oversee resources.
• Maintain communication with clients and team members.
• Manage production expenses and asset usage.

Skills

Management experience

Industry knowledge

Customer service

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

SERVPRO - Southbury/Torrington is hiring a Restoration Project Manager!

Benefits

SERVPRO - Southbury/Torrington offers:

• First-class compensation
• Superior benefits
• Career progression
• Professional development

And more!

As the Restoration Project Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence.

Key Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Negotiate customer and/or client approval of project scope and estimate
• Set budget for a successful project.
• Manage customer expectations.
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors.
• Verify and order proper materials for jobs.
• Be a team player.
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors, and insurance representatives
• Manage production expenses including equipment, vehicles, and other material assets

Additional Responsibilities:

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Provide priority response to potential customers
• Attend weekly meetings to review job progress and success.
• Attend monthly team meetings.
• Participate in recruiting, hiring, and training restoration teammates.

Position Requirements

• Valid driver’s license
• High school diploma/GED; associate degree or bachelor’s degree preferred.
• At least 1 year of management and/or supervisory experience.
• At least 3 years of industry experience
• IICRC certification a preferred

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a background check subject to applicable law

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All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

Flexible work from home options available.