Restoration Supervisor

SERVPRO of Hyde Park, Central Austin - 12031; Austin (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Job summary

A local restoration company in Austin is seeking a Restoration Supervisor to coordinate and perform restoration processes while ensuring quality control and customer satisfaction. Responsibilities include managing technicians, documenting job files, and adhering to safety guidelines. The ideal candidate should have a valid driver’s license, a high school diploma or GED, and at least 1 year of experience in cleaning or restoration. Physical demands include the ability to lift significant weight and work in tight spaces.

Qualifications

• Valid driver’s license is required.
• At least 1 year of experience in cleaning, restoration, or construction is needed.
• IICRC certification is a plus, not required.

Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
• Document a detailed and accurate job file to support the services provided.

Skills

Ability to lift a minimum of 50 pounds regularly

Climb ladders and work at ceiling heights

Work in tight spaces

Ability to work with/around cleaning agents

Education

High school diploma/GED (preferred)

Job description

Benefits

• 401(k)


• 401(k) matching


• Dental insurance


• Free uniforms


• Health insurance


• Opportunity for advancement


• Paid time off


• Vision insurance

Job Description

As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control


• Manage the customer and client experience and overall customer satisfaction tracked with online reviews


• Communicate clear expectations to restoration technicians and supervise their activities


• Document a detailed and accurate job file to support the services provided


• Manage labor and consumable item usage on assigned projects


• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities

• Communicate and follow all OSHA guidelines for job safety


• Manage assets by protecting and using equipment and materials properly


• Coach and train restoration technicians

Position Requirements

• Valid driver’s license


• High school diploma/GED (preferred)


• At least 1 year of experience in cleaning, restoration, or construction


• IICRC certification a plus, not required

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance


• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)


• Ability to repetitively push/pull/lift/carry objects


• Ability to work with/around cleaning agents