Restoration Project Coordinator - Organized & Customer-Focused

iicrc-careers; Bear (DE); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k) Retirement Plan

401(k) matching

Profit Sharing

Training & development

Job summary

SERVPRO of Bear, New Castle, and Upper Darby is seeking a highly organized Project Coordinator to support project managers, production teams, customers, and insurance partners from initiation to closeout.

The role emphasizes accurate documentation, clear communication, and strong organization to keep restoration projects progressing smoothly and deliver an exceptional customer experience.

Qualifications

• Two or more years of administrative, project coordination, office management, customer service, or related experience preferred.
• Exceptional organizational and time-management skills.
• Excellent written and verbal communication.
• Strong Microsoft Office skills, including Outlook, Word, and Excel.
• High attention to detail.
• The ability to manage multiple projects simultaneously.
• Strong follow-through and accountability.
• A positive, customer-focused attitude.

Responsibilities

• Open, organize, and maintain electronic and paper project files.
• Verify required customer authorizations, contracts, and project documentation.
• Coordinate communication between customers, project managers, technicians, insurance carriers, adjusters, vendors, and office staff.
• Monitor project milestones and documentation requirements throughout each project.
• Upload photos, estimates, reports, contracts, and supporting documents into company systems.
• Maintain accurate job information within WorkCenter 2.0 and other operating systems.
• Assist Project Managers with administrative coordination and project tracking.
• Communicate with customers regarding project status, documentation needs, and scheduling updates.
• Prepare project closeout documentation.
• Support the Billing department by ensuring complete documentation prior to invoicing.
• Assist with special projects and office responsibilities as business needs require.
• Help maintain company documentation standards and quality control procedures.

Skills

Organizational skills

Time management

Written communication

Verbal communication

Attention to detail

Multitasking

Customer service mindset

Problem solving

Tools

Microsoft Office

Job description

SERVPRO of Bear, New Castle, and Upper Darby is seeking a highly organized Project Coordinator to support project managers, production teams, customers, and insurance partners from initiation to closeout.

The role emphasizes accurate documentation, clear communication, and strong organization to keep restoration projects progressing smoothly and deliver an exceptional customer experience.