Project Coordinator

iicrc-careers; Bear (DE); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k) Retirement Plan

401(k) matching

Profit Sharing

Training & development

Job summary

SERVPRO of Bear, New Castle, and Upper Darby is seeking a highly organized Project Coordinator to support project managers, production teams, customers, and insurance partners from initiation to closeout.

The role emphasizes accurate documentation, clear communication, and strong organization to keep restoration projects progressing smoothly and deliver an exceptional customer experience.

Qualifications

• Two or more years of administrative, project coordination, office management, customer service, or related experience preferred.
• Exceptional organizational and time-management skills.
• Excellent written and verbal communication.
• Strong Microsoft Office skills, including Outlook, Word, and Excel.
• High attention to detail.
• The ability to manage multiple projects simultaneously.
• Strong follow-through and accountability.
• A positive, customer-focused attitude.

Responsibilities

• Open, organize, and maintain electronic and paper project files.
• Verify required customer authorizations, contracts, and project documentation.
• Coordinate communication between customers, project managers, technicians, insurance carriers, adjusters, vendors, and office staff.
• Monitor project milestones and documentation requirements throughout each project.
• Upload photos, estimates, reports, contracts, and supporting documents into company systems.
• Maintain accurate job information within WorkCenter 2.0 and other operating systems.
• Assist Project Managers with administrative coordination and project tracking.
• Communicate with customers regarding project status, documentation needs, and scheduling updates.
• Prepare project closeout documentation.
• Support the Billing department by ensuring complete documentation prior to invoicing.
• Assist with special projects and office responsibilities as business needs require.
• Help maintain company documentation standards and quality control procedures.

Skills

Organizational skills

Time management

Written communication

Verbal communication

Attention to detail

Multitasking

Customer service mindset

Problem solving

Tools

Microsoft Office

Job description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Profit sharing
• Training & development

Help Keep Every Restoration Project Organized From Start to Finish.

SERVPRO of Bear, New Castle, and Upper Darby is seeking a highly organized and detail-oriented Project Coordinator to join our growing office team.

Every successful restoration project requires accurate documentation, clear communication, and exceptional organization. As a Project Coordinator, you'll play a vital role in supporting our project managers, production teams, customers, and insurance partners while helping ensure every project progresses smoothly from the initial call through final completion.

If you enjoy staying organized, managing multiple priorities, communicating with people, and helping teams succeed, we'd love to meet you.

Position Summary

The Project Coordinator provides administrative support throughout the life of every restoration project by maintaining complete job documentation, coordinating communication between departments, assisting customers, supporting project managers, and ensuring company standards are consistently followed.

Your work helps ensure projects move efficiently, documentation remains accurate, and customers receive an exceptional experience.

Primary Responsibilities

Responsibilities include:

• Open, organize, and maintain electronic and paper project files.
• Verify required customer authorizations, contracts, and project documentation.
• Coordinate communication between customers, project managers, technicians, insurance carriers, adjusters, vendors, and office staff.
• Monitor project milestones and documentation requirements throughout each project.
• Upload photos, estimates, reports, contracts, and supporting documents into company systems.
• Maintain accurate job information within WorkCenter 2.0 and other operating systems.
• Assist Project Managers with administrative coordination and project tracking.
• Communicate with customers regarding project status, documentation needs, and scheduling updates.
• Prepare project closeout documentation.
• Support the Billing department by ensuring complete documentation prior to invoicing.
• Assist with special projects and office responsibilities as business needs require.
• Help maintain company documentation standards and quality control procedures.

Qualifications

We're looking for someone who has:

• Two or more years of administrative, project coordination, office management, customer service, or related experience preferred.
• Exceptional organizational and time-management skills.
• Excellent written and verbal communication.
• Strong Microsoft Office skills, including Outlook, Word, and Excel.
• High attention to detail.
• The ability to manage multiple projects simultaneously.
• Strong follow-through and accountability.
• A positive, customer-focused attitude.

Experience in restoration, construction, insurance, property management, or another project-based industry is helpful but not required.

Who Thrives Here

The most successful members of our team are people who:

• Take ownership and follow through on commitments.
• Stay organized while balancing multiple priorities.
• Communicate professionally and respectfully.
• Enjoy supporting others and helping projects succeed.
• Solve problems proactively.
• Continuously look for ways to improve.
• Work well independently while contributing to a team environment.
• Take pride in delivering an exceptional customer experience.

What We Offer

We believe investing in great people is one of the best investments we can make.

• Competitive compensation based on experience
• 401(k) Retirement Plan
• Profit Sharing
• Cash Balance Pension Plan
• Paid vacation and holidays
• Ongoing training and professional development
• Opportunities for advancement and increased responsibility
• Stable, year-round employment with a growing, locally owned business
• Health Insurance Marketplace guidance and resources to help employees explore coverage options tailored to their individual needs

SERVPRO of Bear, New Castle, and Upper Darby is an Equal Opportunity Employer.

Each SERVPRO franchise is independently owned and operated.