Operations & Projects Coordinator — Growth & Cross‑Dept Support

Servpro Industries, Inc.; Bear (DE); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Profit sharing

Training & development

401(k)

401(k) matching

Competitive salary

Job summary

SERVPRO of Bear, New Castle, and Upper Darby is seeking an experienced Operations Coordinator to join our team. This role supports multiple departments, coordinates projects, and helps keep the office and operations running efficiently in a fast-paced environment.

We value ownership, strong communication, and a willingness to learn. You will work closely with leadership while growing a long-term career with a locally owned growing business.

Qualifications

• Three or more years of experience in administrative support, office management, executive assistance, operations coordination, project coordination, or a similar role preferred.
• Excellent organizational and time-management skills.
• Strong communication and customer service abilities.
• Advanced Microsoft Office skills, including Outlook, Word, and Excel.
• The ability to prioritize multiple responsibilities in a fast-paced environment.
• High attention to detail and strong follow-through.
• Professional judgment and the ability to work independently.
• A positive, team-first attitude.
• A desire to learn, grow, and take on increasing responsibility.
• Experience in restoration, construction, insurance, property management, or another service-based industry is helpful but not required.

Responsibilities

• Provide administrative support to company leadership.
• Assist with dispatch and scheduling coordination.
• Support the Accounts Receivable and Billing departments.
• Assist with Job File administration and project documentation.
• Prepare reports, spreadsheets, correspondence, and other business documents.
• Coordinate meetings, calendars, and special projects.
• Answer and direct incoming customer calls professionally.
• Maintain accurate information within company software systems.
• Communicate with customers, vendors, insurance representatives, and teammates.
• Help improve office procedures and administrative processes.
• Assist with recruiting, onboarding, and employee training coordination.
• Support multiple departments based on business needs.
• Perform a variety of administrative, operational, and project coordination responsibilities that contribute to the success of the organization.
• Step in to assist teammates whenever needed and help create an exceptional customer experience.

Skills

Organizational skills

Time management

Communication

Customer service

Independent work

Team player

Learning mindset

Tools

Outlook

Word

Excel

Job description

SERVPRO of Bear, New Castle, and Upper Darby is seeking an experienced Operations Coordinator to join our team. This role supports multiple departments, coordinates projects, and helps keep the office and operations running efficiently in a fast-paced environment.

We value ownership, strong communication, and a willingness to learn. You will work closely with leadership while growing a long-term career with a locally owned growing business.