Restoration Operations Coordinator: Intake & Scheduling

Aramsco - Fabrication, Sanitation & Restoration; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Aramsco - Fabrication, Sanitation & Restoration is seeking an organized service support coordinator to greet customers, document symptoms, and translate findings into precise work orders. You will schedule appointments, coordinate technician assignments, and monitor shop throughput to ensure quality and efficiency.

The role emphasizes clear communication, accurate paperwork, and reliable follow-through, with duties including parts audits, inventory replenishment, and safe shop practices.

Qualifications

• Experience as a service advisor/writer or similar front-desk role preferred.
• Strong communication and documentation skills.
• Ability to translate service findings into precise work orders.

Responsibilities

• Greet customers and document equipment symptoms and service history.
• Translate findings into precise maintenance and repair work orders.
• Call and email customers to confirm needs and schedule appointments.
• Coordinate technician assignments and manage shop throughput.
• Monitor performance against quality and productivity metrics.
• Audit parts stock, place replenishment orders, and verify accuracy.
• Run parts to local vendors when required to keep jobs moving.
• Maintain a safe, orderly work environment and clean front counter.

Skills

Service advisor proficiency

Clear communication

Documentation accuracy

Follow-through

Workflow coordination

Job description

Aramsco - Fabrication, Sanitation & Restoration is seeking an organized service support coordinator to greet customers, document symptoms, and translate findings into precise work orders. You will schedule appointments, coordinate technician assignments, and monitor shop throughput to ensure quality and efficiency.

The role emphasizes clear communication, accurate paperwork, and reliable follow-through, with duties including parts audits, inventory replenishment, and safe shop practices.