Service Writer & Scheduler — Customer-Focused Repairs

Aramsco; Austin (TX); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health/Vision/Dental insurance

Paid vacation

401(k) with employer matching

Life insurance

Job summary

Aramsco is seeking a Service Writer to provide exceptional customer service and support the service department by managing repair orders, scheduling work, and ensuring efficient shop operations. The role emphasizes accurate documentation, clear communication, and maintaining productivity standards.

Responsibilities include greeting customers, documenting equipment issues, creating work orders, coordinating workflow, and ensuring safety and professionalism in a team environment.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and general computer skills.
• Ability to lift and carry 50+ lbs. regularly.

Responsibilities

• Greet customers in a friendly, professional, and helpful manner.
• Accurately assess and document equipment issues for cleaning, restoration, and surface prep equipment.
• Create clear and complete work orders for repairs and maintenance.
• Proactively contact customers to review service needs and schedule appointments.

Skills

Strong communication

Organizational skills

Microsoft Office

Physical strength

Professional appearance

Team support

Tools

Microsoft Office

Job description

Aramsco is seeking a Service Writer to provide exceptional customer service and support the service department by managing repair orders, scheduling work, and ensuring efficient shop operations. The role emphasizes accurate documentation, clear communication, and maintaining productivity standards.

Responsibilities include greeting customers, documenting equipment issues, creating work orders, coordinating workflow, and ensuring safety and professionalism in a team environment.