Intake & Administrative Coordinator — Restoration Ops

SERVPRO of Denver Southeast; Denver (CO); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Training & development

Health insurance

Opportunity for advancement

Weekly Pay Schedule

PTO, Sick Pay, Paid Holidays

Medical, Vision, Dental, LifeInsurance

Join one of the largest and best SERVP

Franchises!

Job summary

SERVPRO of Denver Southeast is seeking an Administrative Specialist at our Denver SE/Green Valley Ranch location. The role serves as the first point of operational coordination for all incoming mitigation and reconstruction opportunities and ensures every new job is captured, documented, prioritized, and communicated at first contact.

The Intake Specialist supports operational efficiency by ensuring jobs enter the system accurately and completely, enabling Project Managers, Production

Qualifications

• 3+ years of administrative assistant duties.
• High school diploma or equivalent required.
• Experience in administrative coordination or intake management is preferred.
• Restoration, construction, or insurance claim environments are a plus.
• Excellent communication and organizational skills.

Responsibilities

• Serve as the first point of contact for new loss calls, referrals, and inbound service requests.
• Collect and document all required loss information and customer details.
• Provide customers with clear expectations regarding next steps, timelines, and inspection scheduling.
• Ensure all inbound opportunities are logged immediately and accurately.
• Create new job files in WorkCenter and internal tracking systems.
• Confirm all required intake information is documented including property owner and insurance details.
• Answer incoming calls and perform warm transfers to appropriate personnel.
• Provide daily job intake summaries to operations leadership.
• Ensure jobs move from intake to production without administrative delays.
• Weekly office task support or HR assistance.

Skills

Excellent communication

Organizational skills

Attention to detail

Multi-team coordination

Microsoft Excel

CRM experience

Call handling

Fast-paced environment

Education

High school diploma or equivalent

Tools

WorkCenter

CRM

Microsoft Excel

Job description

SERVPRO of Denver Southeast is seeking an Administrative Specialist at our Denver SE/Green Valley Ranch location. The role serves as the first point of operational coordination for all incoming mitigation and reconstruction opportunities and ensures every new job is captured, documented, prioritized, and communicated at first contact.

The Intake Specialist supports operational efficiency by ensuring jobs enter the system accurately and completely, enabling Project Managers, Production