Commercial Restoration Service Operations Coordinator

Aramsco - Fabrication, Sanitation & Restoration; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Aramsco - Fabrication, Sanitation & Restoration is seeking an organized service support coordinator to greet customers, document symptoms, and translate findings into precise work orders. You will schedule appointments, coordinate technician assignments, and monitor shop throughput to ensure quality and efficiency.

The role emphasizes clear communication, accurate paperwork, and reliable follow-through, with duties including parts audits, inventory replenishment, and safe shop practices.

Qualifications

• Experience as a service advisor/writer or similar front-desk role preferred.
• Strong communication and documentation skills.
• Ability to translate service findings into precise work orders.

Responsibilities

• Greet customers and document equipment symptoms and service history.
• Translate findings into precise maintenance and repair work orders.
• Call and email customers to confirm needs and schedule appointments.
• Coordinate technician assignments and manage shop throughput.
• Monitor performance against quality and productivity metrics.
• Audit parts stock, place replenishment orders, and verify accuracy.
• Run parts to local vendors when required to keep jobs moving.
• Maintain a safe, orderly work environment and clean front counter.

Skills

Service advisor proficiency

Clear communication

Documentation accuracy

Follow-through

Workflow coordination

Job description

Role FocusOwn the intake, scheduling, and coordination that keeps commercial cleaning, restoration, and surface prep equipment moving through the shop efficiently—without sacrificing quality or safety.Key OutcomesCustomers are greeted promptly and professionally, with issues captured clearly.Work orders are complete, accurate, and ready for technician execution.The calendar stays full and efficient through proactive outreach and scheduling.Shop workflow, communication, and paperwork run smoothly; team efficiency is visible and improving.Department quality and productivity targets are consistently met.Parts inventory is accurate; the right components are on hand when needed.Local vendor relationships are supported with timely parts deliveries.The workspace remains organized, clean, and professional.Company policies and safety standards are followed every time.Professionalism, punctuality, and dependability set the tone for the team.Additional assignments and occasional overtime are handled as needed.Daily ResponsibilitiesGreet and assist customers; document equipment symptoms and service history.Translate findings into precise maintenance and repair work orders.Call and email customers to confirm needs and schedule appointments.Coordinate technician assignments and manage shop throughput.Monitor performance against quality and productivity metrics.Audit parts stock, place replenishment orders, and verify accuracy.Run parts to local vendors when required to keep jobs moving.Maintain a safe, orderly work environment and clean front counter.Skills & ProficiencyService Advisor/Writer proficiency.Clear communication, documentation accuracy, and follow-through.Comfort coordinating workflows and handling paperwork end-to-end.