Restoration Operations Coordinator

1-800 Water Damage of Western Montana; Alabama; On-site; USD 22,000 - 26,000; Full time

Job summary

1-800 WATER DAMAGE is seeking a coordinator to work with technicians, mitigation and construction teams to provide outstanding customer service. You will manage scheduling for daily work and after-hours calls, notifying the client of work that needs to be performed the day before, and maintaining job information in our software.

The role requires strong communication, organization, and the ability to follow instructions while coordinating multiple teams and subcontractors to keep projects moving

Qualifications

• High School Diploma or GED.
• Possible experience within the industry.
• Must be able to exercise good judgment and to understand and carry out written and/or oral instructions, along with sound problem solving ability.

Responsibilities

• Intake new losses via phone, email, and text.
• Monitor updates in DMS for job status, documentation of communication from insurance and customer.
• Monitor updates in XactAnalysis/Alacrity/Lions Bridge daily.
• Monitor field paperwork is completed and up to date.
• Update as needed daily with status updates, files, and move for finalized billing.
• Ordering materials testing for mold and asbestos for jobs.
• Review work site and completed technician paperwork prior to releasing projects.

Skills

Good judgment

Follow written and oral instructions

Problem solving

Education

High School Diploma or GED

Job description

1-800 WATER DAMAGE is seeking a coordinator to work with technicians, mitigation and construction teams to provide outstanding customer service. You will manage scheduling for daily work and after-hours calls, notifying the client of work that needs to be performed the day before, and maintaining job information in our software.

The role requires strong communication, organization, and the ability to follow instructions while coordinating multiple teams and subcontractors to keep projects moving