Restoration File Coordinator — On-Call Support

Servpro Industries, Inc.; Perkasie (Bucks County); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Job summary

SERVPRO Team McCabe is seeking a Restoration Job File Coordinator to support our families and businesses after fire and water events. You will monitor job file status, ensure client requirements are met, and coordinate documentation and estimates.

This full-time role runs 7:30am–4:30pm, Monday through Friday, with occasional overtime and after-hours on-call rotation. We offer health insurance, vision coverage, paid time off, and a 401(k) with matching to help you plan for the future.

Qualifications

• 2+ years of administrative or office experience is required.
• Outstanding written and verbal communication with proper grammar.
• Ability to stay calm and professional in tense situations.
• Excellent organizational skills and strong attention to detail.
• Proficiency in Google Workspace.
• Ability to learn new software including Xactimate and proprietary software.
• Experience writing estimates, job file processes, and quality assurance is a plus.
• Experience in a service industry is a plus.
• Able to pass a background check where required.

Responsibilities

• Monitor job file status and work-in-progress.
• Ensure client requirements are followed.
• Review and validate initial documentation.
• Create preliminary estimates and prepare job file reports.
• Maintain internal and external communications.
• Complete and review job file documentation for final upload and audit.
• Perform job close-out.
• Assist other departments as needed.
• Participate in after-hours on-call phone rotation.

Skills

Communication

Detail oriented

Multitasking

Google Workspace

Xactimate

Tools

Xactimate

Job description

SERVPRO Team McCabe is seeking a Restoration Job File Coordinator to support our families and businesses after fire and water events. You will monitor job file status, ensure client requirements are met, and coordinate documentation and estimates.

This full-time role runs 7:30am–4:30pm, Monday through Friday, with occasional overtime and after-hours on-call rotation. We offer health insurance, vision coverage, paid time off, and a 401(k) with matching to help you plan for the future.