Scheduling / Dispatch Coordinator

SERVPRO of Duncanville/DeSoto; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Career advancement

Paid time off

Training & development

Vision insurance

Job summary

SERVPRO of Duncanville/DeSoto is seeking a Dispatch Coordinator to efficiently schedule restoration teams and manage incoming leads. The role requires coordinating with management, maintaining scheduling software, and ensuring accurate data entry while delivering exceptional customer service.

The ideal candidate has at least two years in customer service, strong organization, and proficiency with computer applications.

Qualifications

• High school diploma or GED is required or preferred.
• Minimum 2 years of customer service or office experience.
• Dispatch experience is preferred.
• Ability to multitask and stay detail oriented in a fast-paced environment.
• Knowledge of the local geographic area is a plus.
• Proficiency in relevant computer applications is required.

Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management.
• Review and maintain scheduling software to route teams appropriately.
• Perform detailed and accurate data entry.
• Handle incoming calls about past services, follow-ups on current projects, and general inquiries.
• Collaborate with other departments as needed.

Skills

Customer service

Communication

Organization

Multitasking

Attention to detail

Education

High school diploma or GED

Tools

MS Office Suite

Dispatch software

Job description

• Professional development

Benefits

• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

SERVPRO of Duncanville/DeSoto is hiring a Dispatch Coordinator!

Benefits

• Competitive compensation
• Benefits
• Career progression
• Professional development

And more!

As the Dispatch Coordinator you will assist with scheduling a team to the customers location to assess the work that would need to be completed. The duties of this job require a high degree of specialized expertise and skill in maintaining established standards of quality and accuracy. Drive, determination and a self-disciplined approach to achieving results that meet these established criteria are necessary for successful job performance. The pace of the work is faster than average, quality is never compromised. The focus of communication and organizational relationships is based on technical expertise. If you are organized, have outstanding customer service skills, and strive to assist others in their time of need you could thrive in this environment!

Key Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
• Review and maintain the scheduling software so that appropriate teams are routed accordingly
• Perform detailed and accurate data entry
• Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications
• Collaborate and assist with other departments, as needed

Position Requirements

• High school diploma/GED (preferred)
• At least 2 years of customer service and/or office-related experience
• Prior dispatch experience preferred
• Ability to multitask and to remain detail orientated while working in a fast paced environment
• Knowledge of local geographical area is preferred
• Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.