Remote Dispatch Coordinator for Restoration Projects

IICRC; Austin, Northern (TX, KY); Hybrid; USD 42,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Superior benefits

Career progression

Professional development

Flexible work from home

Job summary

SERVPRO of Mount Ephraim/Bellmawr is seeking a Dispatch Coordinator to schedule restoration teams, manage leads, and coordinate with management. The role emphasizes strong customer service, data entry accuracy, and teamwork across departments.

Flexible work-from-home options are available to support routing and responsiveness. The ideal candidate will have at least 2 years in customer service/office roles, dispatch experience preferred, and solid computer skills to handle scheduling software and

Qualifications

• High school diploma/GED (preferred).
• At least 2 years of customer service and/or office-related experience.
• Prior dispatch experience preferred.
• Ability to multitask and to remain detail orientated.
• Knowledge of local geographical area is preferred.
• Must be knowledgeable in relevant computer applications.

Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team.
• Review and maintain the scheduling software so that appropriate teams are routed accordingly.
• Perform detailed and accurate data entry.
• Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications.
• Collaborate and assist with other departments, as needed

Skills

Customer service

Office experience

Multitasking

Attention to detail

Geography

Computer skills

Education

High school diploma/GED

Job description

SERVPRO of Mount Ephraim/Bellmawr is seeking a Dispatch Coordinator to schedule restoration teams, manage leads, and coordinate with management. The role emphasizes strong customer service, data entry accuracy, and teamwork across departments.

Flexible work-from-home options are available to support routing and responsiveness. The ideal candidate will have at least 2 years in customer service/office roles, dispatch experience preferred, and solid computer skills to handle scheduling software and