Scheduling / Dispatch Coordinator

Servpro Industries, Inc.; Dallas, Northern (TX, KY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Career progression

Professional development

Job summary

SERVPRO of Duncanville/DeSoto is seeking a Dispatch Coordinator to schedule restoration teams to customers' locations and coordinate with management. The role requires strong customer service skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

You will use scheduling software, enter data accurately, handle inquiries about services, and collaborate with other departments to ensure timely, quality work.

Qualifications

• High school diploma/GED preferred.
• At least 2 years of customer service or office-related experience.
• Prior dispatch experience preferred.
• Ability to multitask and remain detail oriented in a fast-paced environment.
• Knowledge of local geographical area preferred.
• Proficiency with relevant computer applications.

Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team.
• Review and maintain the scheduling software so that appropriate teams are routed accordingly.
• Perform detailed and accurate data entry.
• Receive incoming calls about past services, follow-ups on current projects, general inquiries about business and other routine communications.
• Collaborate and assist with other departments, as needed.

Skills

Customer service

Scheduling

Data entry

Multitasking

Organization

Computer literacy

Education

High school diploma/GED (preferred)

Tools

Scheduling software

Microsoft Excel

Job description

Benefits

• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

SERVPRO of Duncanville/DeSoto is hiring a Dispatch Coordinator!

Benefits

• Competitive compensation
• Benefits
• Career progression
• Professional development

And more!

As the Dispatch Coordinator you will assist with scheduling a team to the customers location to assess the work that would need to be completed. The duties of this job require a high degree of specialized expertise and skill in maintaining established
standards of quality and accuracy. Drive, determination and a self-disciplined approach to achieving results
that meet these established criteria are necessary for successful job performance. The pace of the work is faster than average, quality is never compromised. The focus of communication and organizational relationships is based on technical expertise. If you are organized, have outstanding customer service skills, and strive to assist others in your time of need you could thrive in this environment!

Key Responsibilities

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
• Review and maintain the scheduling software so that appropriate teams are routed accordingly
• Perform detailed and accurate data entry
• Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications
• Collaborate and assist with other departments, as needed

Position Requirements

• High school diploma/GED (preferred)
• At least 2 years of customer service and/or office-related experience
• Prior dispatch experience preferred
• Ability to multitask and to remain detail orientated while working in a fast paced environment
• Knowledge of local geographical area is preferred
• Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will

give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.