Restoration Crew Chief - Servpro water damage restoration

Servpro Industries, Inc.; Brockton (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Health insurance

Opportunity for advancement

Job summary

Servpro Industries, Inc. is looking for a Restoration Supervisor in Brockton, Massachusetts. In this role, you'll lead projects, ensuring customer satisfaction while overseeing service quality. Responsibilities include managing technician activities and maintaining OSHA guidelines.

The ideal candidate will have at least 1 year of experience in cleaning or restoration and a valid driver’s license. Benefits include competitive compensation, health insurance, and opportunities for career advancement.

Qualifications

• Valid driver’s license required.
• At least 1 year of experience in cleaning, restoration, or construction.
• IICRC certification is a plus but not required.

Responsibilities

• Perform production processes as scheduled and ensure quality control.
• Manage customer satisfaction and communicate with restoration technicians.
• Document detailed job files to support services provided.

Skills

Ability to lift a minimum of 50 pounds

Experience in cleaning, restoration, or construction

Ability to climb ladders and work in tight spaces

Education

1 year of experience in relevant field

IICRC certification (a plus)

Job description

SERVPRO of Stoughton/Brockton is hiring a Restoration Supervisor!

As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Opportunity for advancement

Additional Benefits

• Competitive compensation
• Superior benefits
• Career progression
• Professional development

Key Responsibilities

• Perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents