Restoration Supervisor

SERVPRO of Brookhaven, McComb & Columbia; Town of Brookhaven (NY); On-site; USD 15,153 - 20,664; Full time

Job summary

A local restoration service provider in Brookhaven is seeking a Restoration Supervisor to oversee project activities and ensure customer satisfaction. The ideal candidate will coordinate production processes, manage customer experience, and lead the restoration team. A valid driver's license, high school diploma, and at least one year of relevant experience are required. The position offers compensation of $11.00 - $15.00 per hour, along with a chance to work in various challenging environments.

Qualifications

• Valid driver's license required.
• 1+ year of experience in cleaning, restoration, or construction.
• Ability to lift up to 100 pounds with assistance.

Responsibilities

• Coordinate and supervise production processes to ensure quality.
• Manage customer experience and satisfaction levels.
• Train and coach restoration technicians.

Skills

Communication

Customer satisfaction management

Team leadership

Safety compliance

Education

High school diploma/GED

Job description

As the front-line representative of the SERVPRO brand, the Restoration Supervisor demonstrates the Here to Help commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a background check subject to applicable law

Compensation: $11.00 - $15.00 per hour